Frequently Asked Antics (FAQs)
Questions, you have them. Answers, we've got 'em.
How to order
Ah, the sweet nectar of online shopping! Simply browse our delightful collection of hand-made fidget and sensory toys, pick your favorites, and add them to your cart. Once you’re ready to spread some joy, proceed to checkout and follow the prompts. Easy peasy, lemon squeezy!
Can I request a custom color or design?
You bet! Just reach out via our online contact form to let us know your special request! Alternate designs, color preferences, etc. can all be shared via the form, and we'll reach out as soon as possible to discuss the details!
How long will it take for my goodies to arrive?
Patience is a virtue, my friend! Shipping times can vary based on your location and the speed of our trusty postal pals. Typically, you can expect your items to arrive within a week or two. If you’re in a hurry, you might want to consider a little magic (or express shipping) to speed things up! If you're looking for something custom, we will let you know in advance how long we think it will take to make your special order - including design, creation, and shipping.
How do I take care of my knit or crochet items?
Great question! Treat your hand-made items like the precious gems they are. Keep them away from any sharp objects, and give them a gentle wipe with a damp cloth if they get a bit dirty. If a deeper clean is necessary, generally hand-washing is preferred; then let your items air-dry (reshaping them if needed).
What if I change my mind after placing an order?
Oh, the fickle nature of the heart! If you need to make a change, just give us a shout within 30 days of receiving your item. We’ll help you navigate the return process like a pro. Just remember, custom items are like snowflakes—unique and non-returnable!
What if my order arrives damaged or incorrect?
Yikes! That’s no fun at all. If your order arrives looking like it had a rough trip, please contact us ASAP! We’ll work our magic to make it right faster than you can say “Bumblebird and the Blue Bee!”
Do you offer refunds or exchanges?
Absolutely! The quickest way to exchange your item for something different is to return the item you have and place a new order.
If you would prefer to return your item for a refund (and it is returned in new condition), we’ll refund you within 10 business days. Just remember, it might take a little time for your bank to process the full amount.
What if I have more questions?
Don’t hesitate to reach out! We’re here to help and would love to chat. Just drop us a line at bumblebirdandbluebee@gmail.com or reach out through the contact form linked below.
We’ll get back to you as quickly as possible!