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Shipping policy
ORDER PROCESSING:
For "ready-to-ship" items, please allow 1-3 days for your order to be processed. For any custom items, we will be sure to include information about how long it will take to create your special item, as well as estimated delivery costs and timing.
As soon as your package has been dropped off at the carrier, you will receive an email confirmation to let you know that your order is on the way!
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
| Priority Mail Express® |
1–3 Days4 |
$$$ |
Packages |
|---|---|---|---|
| Priority Mail® |
2–3 Days5 |
$$ |
Packages |
| USPS Ground Advantage® |
2–5 Days6 |
$ |
Packages |
FREE SHIPPING:
We offer free shipping for orders over $50!
REFUNDS, RETURNS & EXCHANGES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or to ask any questions, you can contact us at bumblebirdandbluebee@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bumblebirdandbluebee@gmail.com.